brand
P L U M STORE

Operating company
Fruits Brands Group Co., Ltd.
​
Operation manager
Risa Shinozuka

Business office

post code :1070061
Address: 3-6-19 Kita-Aoyama, Minato-ku, Tokyo Binary Kita-Aoyama 6F

Business contact information
Phone number: 03-6661-2262

For inquiriesHere
PLUM STORE Customer Support
Even if you call us, we will not be able to provide support, soPlease contact us from the inquiry form.
contact@plumstore.jp

Business hours: 10: 00-17: 00 Regular holiday: Saturdays, Sundays, and holidays

Please note that it may take 3 business days to reply to your inquiry.
​
◆About selling price
The selling price will be the displayed amount (display price / consumption tax included).
​
◆Required amount other than the product price

・ Shipping: 800 yen (tax included)※Okinawa 1,100 yen (tax included)

* Free shipping if the total amount is 15,000 yen or more.

・ Bank transfer fee: 110 yen ~ (tax included) * Depends on the bank
​

◆Payment method and timing of price (compensation)

·Payment Method:
Credit card payment, carrier payment, smartphone payment, postpaid payment, Amazon Pay, Rakuten Pay, postpaid payment,Bank transfer (offline payment)You may pay with a.

・ Payment time:
Credit card payment,Carrier payment,Smartphone payment,Amazon Pay、Rakuten Pay
: Payment will be confirmed when the product order is confirmed.

・ Offline payment:

Japan Post Bank
Account name: de) Bias
Branch name: 〇58
Ordinary deposit
Account number: 8357546
​* Customers are responsible for the transfer fee.
(After confirming payment, we will ship the product.)

please note:
If payment cannot be confirmed within 10 days of placing the order, the order will be automatically cancelled.

◆Post-payment (convenience store / post office)

・ Details of "Kuroneko postpaid service"

Yamato Transport Co., Ltd. will send an invoice to the purchaser based on the completion of delivery of the ordered product. Please pay within 14 days from the date of issue according to the items on the invoice.

You can pay at any of the major convenience stores and post offices.

·please note

For postpaid orders, the Kuroneko Postpaid Service Terms provided by Yamato Transport Co., Ltd. will be applied, personal information will be provided within the scope of the service, and an advance payment contract will be made. The maximum usage limit is 50,000 yen (excluding tax) in total. If you are a minor, please use it with the consent of a legal representative.

For details, see the Kuroneko postpaid service.clickPlease check.

◆Delivery time of services or goods

Credit card payment・Carrier paymentSmartphone payment ・Amazon Pay・ Rakuten PayIn the case of, we will ship within 10 days to 3 weeks after confirming your order. (Excluding reserved products)

In the case of bank transfer, we will ship within 10 days to 3 weeks after payment is confirmed.

◆Matters concerning special contracts for returns and exchanges

・ We do not accept any returns. We will replace it.
・ Product exchange is due to a defect in the product, a mistake in the product, or any other reason attributable to us. After the member receives the product, we will contact you by e-mail within the period specified by us (within 3 days). It can be done only when you receive.
・ When contacting us, please include the following in your e-mail.

(1) Order number, name and phone number at the time of ordering
(2) Reason for requesting replacement
(3) Product name, amount, quantity, color

・ We cannot accept exchanges in the following cases. Please be forewarned.
(1) Discounted products
(2) When the product has already been used.
(Products that are clearly worn, not tried on, products that have been washed, etc.)
(3) When scratches, stains, or defects in the product occur due to the responsibility of the member.
(This includes cases where the customer has lost the product, tag, accessories, etc. that have become dirty or scratched.)
(4) When the condition at the time of return is significantly different from the condition at the time of delivery (including the box and accessories)
(5) When the size is different due to the convenience of the member.
(6) When 3 days or more have passed since the product arrived.
(7) When the member has a subjective reason such as a different image.

・ Exchanges can only be made by changing the color or size of the same item number.
Please note that we cannot accept exchanges for products with different product numbers.

・ Within 3 days after the product arrives, the member will send the exchange request to us by e-mail, we will determine that the product needs to be inspected, and will reply by e-mail. In that case, the member shall promptly send the product to us by the method specified by us.

・ If we determine that the item you sent needs to be replaced, we will exchange it for an equivalent item, or if the item is out of stock, we will refund the purchase price. We will bear the shipping cost and the cost for replacement due to reasons attributable to us such as defects in the product, mistakes in the product, etc.
​